oksgames Privacy Policy

This Privacy Policy ("Policy") describes how oksgames ("oksgames," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("Users," "Players," or "you") who access or use the oksgames online gaming platform at oksgames.com and any related sub-domains, applications, or digital services (collectively, the "Platform").

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines ("DPA"), its Implementing Rules and Regulations ("IRR"), and the relevant issuances of the National Privacy Commission ("NPC") of the Philippines. It should be read alongside the oksgames Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

By registering an account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

For purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal data is oksgames, operating the Platform at oksgames.com. oksgames determines the purposes and means by which your personal data is processed.

oksgames has designated a Data Protection Officer ("DPO") as required under the DPA. The DPO is responsible for overseeing oksgames' compliance with applicable data protection laws and can be contacted using the details provided in Section 14 of this Policy. All data subject requests, privacy complaints, and inquiries regarding this Policy should be directed to the DPO in the first instance.

oksgames collects personal data in the categories set out below. The specific data collected depends on the nature of your interaction with the Platform and the features or services you use.

oksgames does not intentionally collect sensitive personal information as defined under the DPA (such as health data, religious beliefs, or political affiliation) except where strictly necessary for regulatory compliance (e.g., noting a self-exclusion request for responsible gaming purposes).

oksgames collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or update your account profile;
• Automatically — when you access and use the Platform, through server logs, session tracking, and technical identifiers collected by the Platform's infrastructure;
• From third-party service providers — identity verification and KYC service providers may return verification results and document validity data to oksgames; payment processors transmit transaction confirmation data; fraud detection providers may share risk signals;
• From publicly available sources — where permitted under Philippine law and where relevant to compliance obligations (e.g., sanctions list screening).

Under the Data Privacy Act of 2012, oksgames processes your personal data on the following legal bases:

• Contractual necessity — processing your data is necessary to fulfil the Terms & Conditions agreement you entered into with oksgames, including account management, game access, payment processing, and withdrawal handling;
• Legal obligation — processing is required for oksgames to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), PAGCOR regulatory requirements, the DPA, and any lawful directive from Philippine authorities;
• Legitimate interests — oksgames processes certain data (such as technical identifiers and session data) to detect fraud, prevent multi-accounting, maintain platform security, and optimize service delivery, where this does not override your fundamental rights and freedoms;
• Consent — where oksgames relies on your consent as the legal basis for processing (e.g., for certain marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

oksgames uses the personal data it collects for the following specific purposes:

• Creating, verifying, and managing your oksgames account;
• Verifying your age (21+ requirement) and identity as required by PAGCOR regulations and applicable Philippine law;
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels;
• Delivering gaming services — including slots, live casino, bingo, jackpot games, and Fortune Mouse — through your account;
• Administering bonus offers, promotions, loyalty programs, and VIP tier benefits;
• Sending account-related notifications — including deposit confirmations, withdrawal updates, OTPs, and security alerts — via SMS or email to your registered contact details;
• Detecting and preventing fraud, unauthorized account access, multi-accounting, and other prohibited conduct;
• Complying with AMLA obligations, including suspicious transaction monitoring and reporting;
• Administering responsible gaming tools — deposit limits, loss limits, self-exclusion, and cooling-off periods — linked to your account;
• Resolving customer support queries and complaints;
• Conducting internal analytics and service improvement activities on an aggregated, anonymized basis;
• Sending marketing communications about oksgames offers and promotions, where you have provided consent and have not subsequently opted out.

oksgames does not sell, rent, or trade your personal data to third parties. We may share your data in the following limited and specific circumstances:

• Payment Service Providers: GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, Metrobank, Visa, and Mastercard receive the minimum data necessary to process transactions. These providers operate under their own privacy policies and applicable Philippine financial regulations;
• KYC & Identity Verification Providers: Third-party verification services may process identity document images and data to confirm the validity of your identification and your compliance with the 21+ age requirement. These providers process data solely on oksgames' behalf and under strict data processing agreements;
• Game Content Providers: Third-party game studios and platform providers that supply games available on the oksgames Platform may receive anonymized session and technical data necessary to deliver their game content. They do not receive your identity or financial data;
• Fraud Detection & Security Providers: oksgames uses third-party fraud detection and cybersecurity tools. These providers may process technical identifiers (IP addresses, device fingerprints) to identify suspicious activity. Data is processed under data processing agreements;
• Regulatory and Law Enforcement Authorities: oksgames is required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other competent Philippine authorities upon lawful request or as required by applicable legislation. oksgames will not disclose more data than is legally required;
• Professional Advisers: Legal, accounting, and compliance advisers engaged by oksgames may access personal data on a strictly confidential, need-to-know basis;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of oksgames' business assets, personal data may be transferred to the relevant successor entity, subject to the receiving entity providing equivalent privacy protections.

oksgames retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to defend against legal claims. The following general retention periods apply:

• Account and identity data — retained for the duration of your active account and for a minimum of five (5) years after account closure, in compliance with PAGCOR licensing conditions and Philippine AML regulations;
• Financial and transaction data — retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and related AMLC regulations;
• KYC documentation — retained for a minimum of five (5) years after the end of the business relationship, or longer where required by specific regulatory directions;
• Game and activity logs — retained for two (2) years from the date of each session for fraud analysis, dispute resolution, and responsible gaming monitoring;
• Customer support records — retained for two (2) years from the date of the final interaction in each support case;
• Technical logs — typically retained for 90 days unless flagged for security investigation.

Upon expiry of applicable retention periods, oksgames will securely delete or anonymize your personal data in a manner that prevents reconstruction or re-identification.

The oksgames Platform uses cookies and similar tracking technologies to provide core functionality, maintain session security, and analyze Platform usage. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, load-balancing cookies, and security cookies. These cannot be disabled without disrupting core Platform functionality;
• Functional Cookies: Store your preferences — such as language settings, display preferences, and responsible gaming limit selections — to provide a consistent experience across sessions;
• Analytics Cookies: Collect anonymized data about how users interact with the Platform (e.g., pages visited, session duration, feature usage) to help oksgames identify areas for improvement. oksgames uses analytics tools that process data within the Philippines or in jurisdictions offering equivalent protections;
• Security and Fraud Detection Cookies: Collect device and behavioral signals to identify potentially fraudulent or automated access patterns, detect multi-account activity, and protect registered players.

oksgames does not use advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on third-party websites.

oksgames implements a layered set of technical, organizational, and procedural security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and the oksgames Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols;
• Password Security: Account passwords are stored using one-way cryptographic hashing. oksgames staff cannot view your password in plain text;
• Two-Factor Authentication (2FA): oksgames offers optional 2FA for all accounts. Players are strongly encouraged to activate 2FA to add a second layer of protection against unauthorized access;
• Access Controls: Access to personal data within oksgames' systems is strictly limited to staff and contractors who require it for legitimate operational purposes, on a least-privilege basis;
• Intrusion Detection and Monitoring: oksgames operates continuous security monitoring and intrusion detection systems to identify and respond to suspicious access patterns;
• Third-Party Security Assessments: oksgames engages third-party security professionals to conduct periodic vulnerability assessments and penetration testing of Platform infrastructure.

Under the Data Privacy Act of 2012, you have the following rights in respect of the personal data oksgames holds about you. To exercise any of these rights, please contact the oksgames Data Protection Officer using the contact details in Section 14.

oksgames will respond to all verifiable data subject requests within 30 calendar days of receipt. We may ask you to verify your identity before processing any request. Where a request is particularly complex or there are multiple concurrent requests, oksgames may extend the response period by an additional 30 days, with notice to you.

The oksgames Platform is strictly prohibited for individuals under the age of 21, in compliance with PAGCOR's minimum age requirements for casino-style online gaming in the Philippines. oksgames does not knowingly collect personal data from individuals under 21 years of age.

If oksgames discovers that personal data has been collected from a person under 21 years of age, the relevant account will be terminated immediately, any balance will be handled in accordance with applicable regulations, and the personal data collected will be deleted from active systems except where retention is required for regulatory or law enforcement purposes.

oksgames primarily processes personal data within the Republic of the Philippines. Certain third-party service providers engaged by oksgames — including KYC verification vendors, cloud infrastructure providers, and game content platforms — may process data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, oksgames takes appropriate steps to ensure that adequate safeguards are in place to protect the data in transit and at rest in the receiving jurisdiction. Such safeguards may include:

• Entering into data processing agreements with receiving parties that impose data protection obligations equivalent to those required under the DPA;
• Transferring data only to jurisdictions recognized by the NPC as providing an adequate level of data protection;
• Implementing technical security measures (encryption, access controls) equivalent to those applied to data processed within the Philippines.

You may request information about the specific safeguards in place for any cross-border transfer by contacting the oksgames DPO.

oksgames reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. When material changes are made, oksgames will:

• Post the revised Policy on this page with an updated effective date;
• Send a notification to your registered email address or via in-platform notification for changes that materially affect your rights or the way we process your data.

Your continued use of the oksgames Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue use of the Platform and may request account closure by contacting customer support.

For all privacy-related inquiries, data subject access requests, complaints, or questions about this Policy, please contact the oksgames Data Protection Officer:

Data Protection Officer, oksgames
[email protected]
Subject line: Data Privacy Request — [Your Name / Account Email]

General Customer Support: Available 24/7 via live chat after logging in to your oksgames account, or by email at [email protected].

If your complaint or concern is not resolved to your satisfaction after contacting oksgames, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines. The NPC handles complaints regarding violations of the Data Privacy Act of 2012.

oksgames will acknowledge receipt of all DPO correspondence within 5 business days and will endeavor to resolve all privacy-related requests within 30 calendar days of receipt.